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FAQs

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Whether you’ve been a proud pet owner for years or you just brought home an adopted kitten yesterday, we know that the questions never stop (as they shouldn’t!) when it comes to animal care. After answering some of the most commonly asked questions about our animal care centers and pet health in general, the veterinarians, technicians and nurses at Pender put our heads together and came up with the following FAQs.

General

What are Pender’s hours of operation?

Pender’s Emergency Centre is open 365 days a year, 24 hours a day. Additional information on the hours of operation for Pender Veterinary Centre, Pender Exotics, and the Pender Pet Retreat at Chantilly can be found on our Locations page.

How many Veterinarians are on staff at Pender?

Our Veterinary staff is composed of 29 hand-picked Veterinary Doctors.

Is Pender open on Holidays?

Yes – We are open 24 hours a day, seven days a week, 365 days a year. On Holidays and Sundays we do not schedule appointments; however, we have Veterinary Doctors at the hospital for your peace of mind in case of an emergency or an emergency question that you have about your pet.

My pet is having surgery today. How long should I withhold food and water?

The night before surgery for your dog and cat. Remove the food just prior to midnight and the water may remain available in a small amount. For exotics, we do not need to withhold food or water prior to surgery: so they can eat right up!

My cat doesn’t like to ride in the car! Do you offer house-call service?

Yes we do and we have a Pender Mobile and will come to your door with a Veterinary Doctor and Technician. Please call to schedule one.

If I can walk into the Emergency Centre at any time and see a doctor, why should I try to book an appointment through the Veterinary Centre?

An appointment is important so we can take time with you and and plan and assess your pet’s needs. We can request a special doctor or time that works with your day too.

Can I book appointments with specific veterinarians?

Yes – Just ask – we have several doctors that have special interests in many areas. Take a peek at our doctor biographies to get to know our Doctor Team better.

I am not sure if my pet is sick enough to come in. Would it be possible for me to just speak with a Veterinarian and find out?

Of course, you may call (703) 591-3304 and a technician and veterinarian are always on duty – just for you and your pet’s needs and concerns.

What options do I have for boarding my dog?

At Pender Veterinary Centre we do medical boarding for dogs and cats with special medical concerns such as diabetes, ICU monitoring, or other special monitoring needs. At Pender Exotics we board your bird, snake, rabbit, ferret, bearded dragon or iguana. And we have technicians and doctors that watch over their special needs. At Chantilly we have large indoor/outdoor runs, Executive Suites with web cams for dogs and a Feline Retreat and play area. We have outside trails dogs can hike on and inside play area they can romp on. We also have a TLC and tuck in program for your favorite friend.

My pet is healthy. Does my pet really need a physical exam? Can’t I just get the shots?

To tell your pet is healthy requires a nose to tail physical exam. Since pets cannot talk, they often hide a sign of sickness, and a complete Physical Exam can help you create a plan to keep your pet healthy for the year ahead with the Vaccination or preventative care that is needed.

I have a pet with special needs. Is it safe for my pet to stay at Pender Pet Retreat?

Pender Pet Retreat is state-of-the-art and state-of-the-heart with trained personnel and care. They can call if an veterinary need or emergency arises, call your veterinarian, or have a Pender Doctor available.

Obedience Classes

What is Pender Puppy Kindergarten (Obedience Level 1)?

A class for puppies age 9 weeks to 5 months. Off lead play time socialization is offered with this comprehensive class for those new to dog ownership and those that have had dogs before, learning just about anything a dog owner would want to know. Topics include sit, down, stand, attention, handling, stays, targeting, recalls, mouthing, biting, stealing, jumping, potty training, pulling, heeling, oral hygiene, grooming, feeding, barking, dominance, and much more. Puppies that attend a minimum of 6 classes may be tested for the AKC S.T.A.R. puppy award.

What will I learn in Puppy Kindergarten and Basic Obedience?

The puppy and basic classes are comprehensive and will teach those new to dog ownership and those that have had dogs before just about anything a dog owner would want to know. (Topics include sit, down, stand, attention, handling, stays, targeting, recalls, mouthing, biting, stealing, jumping, potty training, heeling, pulling, oral hygiene, grooming, feeding, barking, dominance, and much more.)

What is Pender Basic (Obedience Level 1)?

Is a class for puppies and dogs starting at the age of 5 months on up. A dog is never too old to learn new tricks! This comprehensive class is for those new to dog ownership and those that have had dogs before learning just about anything a dog owner would want to know. Topics include sit, down, stand, attention, handling, stays, targeting, recalls, mouthing, biting, stealing, jumping, potty training, pulling, heeling, oral hygiene, grooming, feeding, barking, dominance, and much more. This class differs from Pender Puppy only by the age of the dogs attending and that there is no play time during class. Dogs work harder on impulse control in Basic.

What is Pender Canine Good Citizen Class (Obedience Level 1)?

This is an AKC certification program that is designed to reward dogs who have good manners at home and in the community. Age 4 months and up. The Canine Good Citizen Program is a two-part program that stresses responsible pet ownership for owners and basic good manners for dogs. All dogs who pass the 10-step CGC test may receive a certificate from the American Kennel Club. Topics taught and tested for dogs in class include accepting a friendly stranger, sitting politely for petting, proper canine appearance and grooming, walking on a loose lead, walking through a crowd, sit and down on command, staying in place, coming when called, calm reaction to another dog, calm reaction to a distraction and supervised separation.

What is Pender Obedience 2?

A class for puppies and dogs that have graduated from a level 1 obedience class. Dogs that have performed well in level 1 and are ready to learn more will move up to this next level. Training topics include hand signal exercises for the sit, down and stand, heeling with attention, recalls in distracting situations, finishes, improving and proofing stays, sit and stand stays for examination. Owners will work hard to improve any behavior issues.

What is Pender Obedience 3?

A class for dogs that have graduated from level 2 obedience and have optimum dispositions. Owners will learn to train their dogs at a further distance and obedience train their dogs through distracting situations. Main topics include off lead heeling, off lead hand signals, off lead recalls at a distance, and out of sight stays. Owners will perfect their training techniques and may consider showing their dogs in AKC or UKC events.

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