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FAQs

Questions?

We tailor all of our plans specifically for each pet and each country.  If you don’t see an answer to your question here, we invite you to call us and we’ll happily answer any question you may have!

How far in advance should I plan for my pet’s relocation?

Depending on the country you are traveling to and the type of pet you are bringing with you, paperwork can take anywhere from a few days to six months or more to complete. Check with one of our travel coordinators as soon as possible to learn the requirements for the country you are traveling to.

How comfortable will my pet be during the flight?

PenderAIR makes every effort to ensure your pet is as comfortable as possible during their trip. We use only the safest and most comfortable crates. All pets travel in climate controlled areas, so there is no need to worry about your pet being too hot or too cold in flight.

Should I give my pet a sedative before the flight?

No! Sedatives might be wonderful for a car ride or to help a pet during a scary thunderstorm, but they can be life-threatening if given before a flight. The American Veterinary Medical Association strongly advises against giving a sedative before air travel, and most airlines will not accept pets that have been given tranquilizers. The best way to prepare your pet for the flight is to familiarize them with their travel accommodations ahead of time. Our Pet Travel Coordinators are experts in this – give them a call today for help on how to make your pet comfortable during their flight.

My pet doesn’t like crates – what can I do?

Glad you asked, we hear this question often! Introducing them to their flight crate in advance will help make their trip easier when it is time to travel. Bring the crate home for a few days and give them ample time to sniff it out. Putting an old t-shirt that has been worn but not washed inside can help make it a more familiar environment. Try giving them treats when they step into it, or even put their food inside it to help them associate the space with comfort and good things. This should help them think of it as their own travel sanctuary when it is time for their trip.

My pet doesn’t fit in any of the crate sizes I can find – what do I do?

PenderAIR is here to help! We build custom crates for any size you might need. All of our custom crates are safe, secure, and meet the guidelines put in place by IATA (International Air Transport Association). No pet is too big or too small for a custom crate – get in touch with our Pet Travel Coordinators if you are worried that a pre-built crate might not work for your pet.

What are the requirements to ship my pet internationally?

There are many requirements that need to be met in order to ship your pet internationally. These vary from species to species and from country to country and can be quite complicated. There are specific forms that need to be completed and very specific health guidelines to follow. Many of these requirements are also very time sensitive. Our Pet Travel Coordinators have helped ship pets everywhere from Australia to Japan. With us in charge of your pet’s travel, you can be assured that no detail will be missed!

 

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