Important Pender COVID-19 Update:
We thank you for your patience as Pender has adapted to a new COVID-19 way of Veterinary Medicine. We will continue to adhere to our Hands Free and Curbside processes until further notice.
When you call the hospital, we appreciate your patience in holding as we are currently experiencing longer than normal wait times, 5-15 minutes. A member of our team will be with you as soon as possible. Please do not hang up; all calls are answered in the order they are received.
Pender TeleVet is Here!
We are always striving to find new and progressive ways to help keep our four-legged family members healthy. We are proud to be able to offer this new service to our clients*. With the TeleVet mobile app you can easily send virtual consultation requests to us whenever your pet is sick or injured.
To get started, download the TeleVet app on the iTunes or Google Play store (you can find the link on the bottom right of our website!) and create your personal profile and your pets (pictures encouraged!). When you need us, create a consultation request detailing your pet’s issue. Upload any pictures or videos, instant message, and talk with us face to face through a video conference call to help get your pet feeling better again. We look forward to talking with you soon.
*Only available for current Pender Veterinary Centre Clients and Patients.
Our TeleVet Veterinarians are on the line daily from 8 am to 6 pm!
Should your pet need immediate help after these hours, please call 703-591-3304 for Emergency Care.
Here are some tips to make the best experience of your Telemedicine appointment:
1. Please be sure that you are in a space with good internet connectivity, adequate visual lighting, and minimal to no background noise.
2. Please have your pet in the room with you at the start of your appointment. A telemedicine consultation for triage is 20 minutes and we may be able to fully complete your appointment for $75 + the cost of any prescriptions.
3. If an in-person examination or diagnostics are recommended, the doctor can help book an appointment for you